Tuesday, November 25, 2008

Tuesday

So today was not so fun for little Isaac. He woke up with the sniffles, he has a second tooth that is about to come in at any moment, and he got 6 vaccinations today. Poor little guy. I'm so glad God wipes all of this from our memory!

Interesting thing did happen today -Adam was on the phone with Chase for over an hour today trying to get a hold or a forbearance on our 2ND load. But nobody could help him. He got passed to seven different people! Finally he got one nice lady that took his information and said she would find the person he needed to talk to and would call him back. Well not only did the lady find the correct person to call us back but we found out that it took her 2 hours to find this person!!! In her own company it took that long! Apparently she was so frustrated that she told her manager and her manager also called Adam to apologize and to confirm that someone had gotten back to him! Can you believe it! So for seven people that will blow you off there is one person that will take the time to help you!! So if you are ever in a similar situation with customer service -don't get frustrated...just wait for that seventh person! Oh and isn't interesting that the number seven in our Lord's holy number....interesting....provocative!!!

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